Being a Customer Success Manager (CSM) requires great multitasking skills and adaptability. You need excellent communication skills, outstanding problem-solving abilities and a remarkable understanding of customers. But what sets apart a good CSM and a CSM voted "Best CSM of the Year"?
In this episode, our host Anika Zubair chats with Tulasi Ryali—voted CSM of the Year by Customer Success Excellence—about how to help your customer reach their business goals through value creation.
Tulasi Ryali is a Senior Customer Success Manager at Siemens, and has 18+ years of experience in customer-facing roles, including technical architect and program manager. For the past four years, she has focused on SaaS products, helping customers achieve their business goals. Tulasi’s love for solving complex problems and understanding customer needs drives her meticulous approach to value creation.
Tulasi pan-America customer focus and innovative strategies have earned her recognition and awards. Most recently, she was awarded the title “CSM of the year” at the Customer Success Excellence awards ceremony in May 2023 in San Francisco. So, what do you think makes you an effective CSM?
If there was one piece of advice you could give to other CSMs—what would that be?
Listen now to the full conversation with Tulasi and Anika to learn more about how to help your customer reach their business goals through value creation.
Senior Customer Success Manager
Siemens
Tulasi is a seasoned customer success leader with over 15 years of experience driving enterprise software adoption and strategic cloud transformations. As Senior Customer Success Manager for Cloud Solutions at Siemens, she leads post-sales initiatives across the Americas, partnering with cross-functional teams to deliver maximum value and customer retention. Known for her high-touch engagement style and ability to align executive stakeholders, Tulasi has earned accolades including Best CSM of the Year and Siemens’ Golden Eagle Award for outstanding customer impact.
Founder & CEO
The Customer Success Pro
Anika is a customer success executive and founder with over 10 years of experience helping SaaS teams drive retention, revenue, and confidence at scale. She is the Founder & CEO of The Customer Success Pro, a coaching consultancy for CS professionals, and most recently served as Head of Customer Success at Griffin. Anika has held CS leadership roles at Karbon, inSided, and ZAP, and is known for her practical approach to commercial impact, strategic storytelling, and community-driven growth.
