As the tech industry experiences a wave of layoffs, the job market is flooded with talented professionals seeking their next customer success opportunity. So, what should you do if you have been laid off? And how do you prep for interviews and find the right next company?
In this episode, our host Anika Zubair chats with Carly Agar, Founder and CEO at CarlyAgar about landing a customer success job in 2023.
After spending 10 years in customer success, Carly founded her own business where she leads a team of coaches dedicated to helping people land jobs in the field. She and her team work one-on-one with career changers and experienced CS professionals on everything from resumés, to networking, all the way to interviewing and negotiating offers.
A lot of people are getting laid off currently. So, what is one of the first things you should do when you know your role will be eliminated?
Today’s job market is tough and there’s no getting around that. But it’s not impossible to get a new job - it just requires a different strategy.
Listen now to the full conversation with Carly and Anika to learn more about landing a customer success job in 2023.
Founder and CEO
Carly Agar Training
Carly is the Founder and CEO of Carly Agar Training, where she helps Customer Success job seekers land roles with clarity and confidence. With over 7 years in CS—including leadership roles at Heap and Optimizely—she brings deep frontline experience into her work as a coach, speaker, and host of The Customer Success Career Coach podcast. Carly is also an instructor at Pavilion’s CSM School and a community manager for CS job seekers, having supported over 800 professionals globally. Known for her tactical frameworks and people-first mindset, she’s twice been named a Top 25 Customer Success Influencer.
Founder & CEO
The Customer Success Pro
Anika is a customer success executive and founder with over 10 years of experience helping SaaS teams drive retention, revenue, and confidence at scale. She is the Founder & CEO of The Customer Success Pro, a coaching consultancy for CS professionals, and most recently served as Head of Customer Success at Griffin. Anika has held CS leadership roles at Karbon, inSided, and ZAP, and is known for her practical approach to commercial impact, strategic storytelling, and community-driven growth.
