How to Design CS for a Mature Organization

How to Design CS for a Mature Organization

How to Design CS for a Mature Organization

How to Design CS for a Mature Organization

Marco Carrubba, Director of Customer Success at Microsoft discusses how to design customer success for a mature organization.

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Jun 17, 2022

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Marco Carrubba, Director of Customer Success at Microsoft discusses how to design customer success for a mature organization.

On

Jun 17, 2022

Share

Marco Carrubba, Director of Customer Success at Microsoft discusses how to design customer success for a mature organization.

On

Jun 17, 2022

How do you ensure CS is seen as a crucial business function in an enterprise environment? And how do you handle internal change management in order to build a global CS team?

In this episode, our host Anika Zubair chats with Marco Carrubba, Director of Customer Success at Microsoft about how to design customer success for a mature organization.

Marco Carrubba has had decades of experience at a number of large organizations including VMWare and Vodafone, and at the time of writing is the Director of Customer Success at Microsoft.

“Customer success is not about a department. Customer success is about the whole company. So you need to have support from the executives. ”

Marco Carrubba

Senior Director, Customer Success

UiPath

How do you ensure CS is seen as a crucial business function in an enterprise environment? And how do you handle internal change management in order to build a global CS team?

In this episode, our host Anika Zubair chats with Marco Carrubba, Director of Customer Success at Microsoft about how to design customer success for a mature organization.

Marco Carrubba has had decades of experience at a number of large organizations including VMWare and Vodafone, and at the time of writing is the Director of Customer Success at Microsoft.

“Customer success is not about a department. Customer success is about the whole company. So you need to have support from the executives. ”

Marco Carrubba

Senior Director, Customer Success

UiPath

How do you ensure CS is seen as a crucial business function in an enterprise environment? And how do you handle internal change management in order to build a global CS team?

In this episode, our host Anika Zubair chats with Marco Carrubba, Director of Customer Success at Microsoft about how to design customer success for a mature organization.

Marco Carrubba has had decades of experience at a number of large organizations including VMWare and Vodafone, and at the time of writing is the Director of Customer Success at Microsoft.

“Customer success is not about a department. Customer success is about the whole company. So you need to have support from the executives. ”

Marco Carrubba

Senior Director, Customer Success

UiPath

Listen now to the full conversation with Marco and Anika to learn more about how to design customer success for a mature organization.

Listen now to the full conversation with Marco and Anika to learn more about how to design customer success for a mature organization.

Listen now to the full conversation with Marco and Anika to learn more about how to design customer success for a mature organization.

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An abstract render of a Planhat customer profile, including timeseries data and interaction records from Jira and Salesforce.

Thought-leading customer-centric content, direct to your inbox every month.

Thought-leading customer-centric content, direct to your inbox every month.

Thought-leading customer-centric content, direct to your inbox every month.