Marco Carrubba, Director of Customer Success at Microsoft discusses how to design customer success for a mature organization.
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Marco Carrubba
Senior Director, Customer Success
UiPath
As Senior Director of Customer Success at UiPath, Marco sits on both the UK and EMEA senior leadership teams and leads strategic customer growth across the region. With over two decades of experience spanning stints at Microsoft, VMware, and Vodafone, he’s built and scaled CS organizations that manage some of the world’s largest enterprise accounts. Known for blending commercial strategy with a people-first mindset, Marco has led high-performing teams through complex transformations—earning him recognition as a Top 25 Customer Success Leader globally.
Anika Zubair
Founder & CEO
The Customer Success Pro
Anika is a customer success executive and founder with over 10 years of experience helping SaaS teams drive retention, revenue, and confidence at scale. She is the Founder & CEO of The Customer Success Pro, a coaching consultancy for CS professionals, and most recently served as Head of Customer Success at Griffin. Anika has held CS leadership roles at Karbon, inSided, and ZAP, and is known for her practical approach to commercial impact, strategic storytelling, and community-driven growth.
