How do you ensure CS is seen as a crucial business function in an enterprise environment? And how do you handle internal change management in order to build a global CS team?
In this episode, our host Anika Zubair chats with Marco Carrubba, Director of Customer Success at Microsoft about how to design customer success for a mature organization.
Marco Carrubba has had decades of experience at a number of large organizations including VMWare and Vodafone, and at the time of writing is the Director of Customer Success at Microsoft.
Listen now to the full conversation with Marco and Anika to learn more about how to design customer success for a mature organization.
Senior Director, Customer Success
UiPath
As Senior Director of Customer Success at UiPath, Marco sits on both the UK and EMEA senior leadership teams and leads strategic customer growth across the region. With over two decades of experience spanning stints at Microsoft, VMware, and Vodafone, he’s built and scaled CS organizations that manage some of the world’s largest enterprise accounts. Known for blending commercial strategy with a people-first mindset, Marco has led high-performing teams through complex transformations—earning him recognition as a Top 25 Customer Success Leader globally.
Founder & CEO
The Customer Success Pro
Anika is a customer success executive and founder with over 10 years of experience helping SaaS teams drive retention, revenue, and confidence at scale. She is the Founder & CEO of The Customer Success Pro, a coaching consultancy for CS professionals, and most recently served as Head of Customer Success at Griffin. Anika has held CS leadership roles at Karbon, inSided, and ZAP, and is known for her practical approach to commercial impact, strategic storytelling, and community-driven growth.
