How to Design CS for a Mature Organization
How to Design CS for a Mature Organization
Marco Carrubba, Director of Customer Success at Microsoft discusses how to design customer success for a mature organization.
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How do you ensure CS is seen as a crucial business function in an enterprise environment? And how do you handle internal change management in order to build a global CS team?
In this episode, our host Anika Zubair chats with Marco Carrubba, Director of Customer Success at Microsoft about how to design customer success for a mature organization.
Marco Carrubba has had decades of experience at a number of large organizations including VMWare and Vodafone, and at the time of writing is the Director of Customer Success at Microsoft.
Customer success is not about a department. Customer success is about the whole company. So you need to have support from the executives. ”
“
Marco Carrubba
Senior Director, Customer Success
How do you ensure CS is seen as a crucial business function in an enterprise environment? And how do you handle internal change management in order to build a global CS team?
In this episode, our host Anika Zubair chats with Marco Carrubba, Director of Customer Success at Microsoft about how to design customer success for a mature organization.
Marco Carrubba has had decades of experience at a number of large organizations including VMWare and Vodafone, and at the time of writing is the Director of Customer Success at Microsoft.
Customer success is not about a department. Customer success is about the whole company. So you need to have support from the executives. ”
“
Marco Carrubba
Senior Director, Customer Success
How do you ensure CS is seen as a crucial business function in an enterprise environment? And how do you handle internal change management in order to build a global CS team?
In this episode, our host Anika Zubair chats with Marco Carrubba, Director of Customer Success at Microsoft about how to design customer success for a mature organization.
Marco Carrubba has had decades of experience at a number of large organizations including VMWare and Vodafone, and at the time of writing is the Director of Customer Success at Microsoft.
“Customer success is not about a department. Customer success is about the whole company. So you need to have support from the executives. ”
Marco Carrubba
Senior Director, Customer Success
Listen now to the full conversation with Marco and Anika to learn more about how to design customer success for a mature organization.
Listen now to the full conversation with Marco and Anika to learn more about how to design customer success for a mature organization.
Listen now to the full conversation with Marco and Anika to learn more about how to design customer success for a mature organization.
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Where monologue informs, dialogue transforms.
[
Discover All
]
[
In Focus
]
[
Through the Lens
]
[
Talking Planhat
]
[
Expert Advice
]
[
In Perspective
]
[
In Conversation
]
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In Conversation
Where monologue informs, dialogue transforms.
[
Discover All
]
[
In Focus
]
[
Through the Lens
]
[
Talking Planhat
]
[
Expert Advice
]
[
In Perspective
]
[
In Conversation
]
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