Discover how Planhat empowers OnsiteIQ, the world’s foremost Construction Intelligence platform, to serve its customers in a more engaging and personalised way at scale.

Discover how Planhat empowers OnsiteIQ, the world’s foremost Construction Intelligence platform, to serve its customers in a more engaging and personalised way at scale.

Discover how Planhat empowers OnsiteIQ, the world’s foremost Construction Intelligence platform, to serve its customers in a more engaging and personalised way at scale.

The power of visibility

Tess Okonek — We're able to pull in so much different information to really get a true account, a true reflection of the status of a customer so we can pull in the date that a customer last expanded and the ACV of that, right?

How does that compare to what segment they're in, mid-market versus enterprise versus an emerging client? How do we then also take that information that includes not only that date of last expansion, but we can also pull in touchpoints? When was the last time we not only just talked to anyone at that company, the last time we talked specifically to a champion? Specifically to the executive sponsor.

We can also pull in usage. When was the last time they logged in? Who was it that logged in? Was it a PM on the job? Was it an executive? How does that also play into the health score? There's so many different ways that we can truly understand the status of a customer and Planhat allows us to really pull all of that information in seamlessly.

“We're able to pull in so much different information to really get a true account, a true reflection of the status of a customer.”

Tess Okonek

Director of Customer Experience

OnsiteIQ

The power of visibility

Tess Okonek — We're able to pull in so much different information to really get a true account, a true reflection of the status of a customer so we can pull in the date that a customer last expanded and the ACV of that, right?

How does that compare to what segment they're in, mid-market versus enterprise versus an emerging client? How do we then also take that information that includes not only that date of last expansion, but we can also pull in touchpoints? When was the last time we not only just talked to anyone at that company, the last time we talked specifically to a champion? Specifically to the executive sponsor.

We can also pull in usage. When was the last time they logged in? Who was it that logged in? Was it a PM on the job? Was it an executive? How does that also play into the health score? There's so many different ways that we can truly understand the status of a customer and Planhat allows us to really pull all of that information in seamlessly.

“We're able to pull in so much different information to really get a true account, a true reflection of the status of a customer.”

Tess Okonek

Director of Customer Experience

OnsiteIQ

The power of visibility

Tess Okonek — We're able to pull in so much different information to really get a true account, a true reflection of the status of a customer so we can pull in the date that a customer last expanded and the ACV of that, right?

How does that compare to what segment they're in, mid-market versus enterprise versus an emerging client? How do we then also take that information that includes not only that date of last expansion, but we can also pull in touchpoints? When was the last time we not only just talked to anyone at that company, the last time we talked specifically to a champion? Specifically to the executive sponsor.

We can also pull in usage. When was the last time they logged in? Who was it that logged in? Was it a PM on the job? Was it an executive? How does that also play into the health score? There's so many different ways that we can truly understand the status of a customer and Planhat allows us to really pull all of that information in seamlessly.

“We're able to pull in so much different information to really get a true account, a true reflection of the status of a customer.”

Tess Okonek

Director of Customer Experience

OnsiteIQ

Bridging the Construction Data Divide

Bridging the Construction Data Divide

Bridging the Construction Data Divide

An abstract render of a Planhat customer profile, including timeseries data and interaction records from Jira and Salesforce.

Thought-leading customer-centric content, direct to your inbox every month.

An abstract render of a Planhat customer profile, including timeseries data and interaction records from Jira and Salesforce.

Thought-leading customer-centric content, direct to your inbox every month.

Thought-leading customer-centric content, direct to your inbox every month.

Thought-leading customer-centric content, direct to your inbox every month.