The Full Picture
The Full Picture
The Full Picture
Discover how Planhat empowers OnsiteIQ, the world’s foremost Construction Intelligence platform, to serve its customers in a more engaging and personalised way at scale.
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The power of visibility
Tess Okonek — We're able to pull in so much different information to really get a true account, a true reflection of the status of a customer so we can pull in the date that a customer last expanded and the ACV of that, right?
How does that compare to what segment they're in, mid-market versus enterprise versus an emerging client? How do we then also take that information that includes not only that date of last expansion, but we can also pull in touchpoints? When was the last time we not only just talked to anyone at that company, the last time we talked specifically to a champion? Specifically to the executive sponsor.
We can also pull in usage. When was the last time they logged in? Who was it that logged in? Was it a PM on the job? Was it an executive? How does that also play into the customer health score? There's so many different ways that we can truly understand the status of a customer and Planhat allows us to really pull all of that information in seamlessly.
“We're able to pull in so much different information to really get a true account, a true reflection of the status of a customer.”
Tess Okonek
Director of Customer Experience
OnSiteIQ
The power of visibility
Tess Okonek — We're able to pull in so much different information to really get a true account, a true reflection of the status of a customer so we can pull in the date that a customer last expanded and the ACV of that, right?
How does that compare to what segment they're in, mid-market versus enterprise versus an emerging client? How do we then also take that information that includes not only that date of last expansion, but we can also pull in touchpoints? When was the last time we not only just talked to anyone at that company, the last time we talked specifically to a champion? Specifically to the executive sponsor.
We can also pull in usage. When was the last time they logged in? Who was it that logged in? Was it a PM on the job? Was it an executive? How does that also play into the customer health score? There's so many different ways that we can truly understand the status of a customer and Planhat allows us to really pull all of that information in seamlessly.
“We're able to pull in so much different information to really get a true account, a true reflection of the status of a customer.”
Tess Okonek
Director of Customer Experience
OnSiteIQ
The power of visibility
Tess Okonek — We're able to pull in so much different information to really get a true account, a true reflection of the status of a customer so we can pull in the date that a customer last expanded and the ACV of that, right?
How does that compare to what segment they're in, mid-market versus enterprise versus an emerging client? How do we then also take that information that includes not only that date of last expansion, but we can also pull in touchpoints? When was the last time we not only just talked to anyone at that company, the last time we talked specifically to a champion? Specifically to the executive sponsor.
We can also pull in usage. When was the last time they logged in? Who was it that logged in? Was it a PM on the job? Was it an executive? How does that also play into the customer health score? There's so many different ways that we can truly understand the status of a customer and Planhat allows us to really pull all of that information in seamlessly.
“We're able to pull in so much different information to really get a true account, a true reflection of the status of a customer.”
Tess Okonek
Director of Customer Experience
OnSiteIQ
Tess Okonek
Director of Customer Experience
OnSiteIQ
Tess is Director of Customer Experience at OnsiteIQ, where she brings over five years of progressive customer success and operations experience. Known for driving strategic growth across mid-market and enterprise segments, she has led teams through multiple roles at OnsiteIQ, including Customer Operations Lead and Manager. Prior to that, she advanced rapidly at Procore Technologies, developing deep expertise in customer lifecycle management. Tess is a collaborative, people-first leader with a proven ability to scale programs and deliver impact across functions.
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Discover how Planhat empowers Telia Cygate, Sweden's sovereign network security leader, to scale an exceptional customer experience to all their customers at all times.
Sovereign Sentinel
Discover how Planhat empowers Telia Cygate, Sweden's sovereign network security leader, to scale an exceptional customer experience to all their customers at all times.
Sovereign Sentinel
Discover how Planhat empowers Telia Cygate, Sweden's sovereign network security leader, to scale an exceptional customer experience to all their customers at all times.
