The Planhat Effect
The Planhat Effect
The Planhat Effect
The Planhat Effect
Discover how Planhat empowers OnsiteIQ, the world’s foremost Construction Intelligence platform, to serve its customers in a more engaging and personalised way at scale.
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Discover how Planhat empowers OnsiteIQ, the world’s foremost Construction Intelligence platform, to serve its customers in a more engaging and personalised way at scale.
Share
Discover how Planhat empowers OnsiteIQ, the world’s foremost Construction Intelligence platform, to serve its customers in a more engaging and personalised way at scale.
Significant reduction in churn
Brandon Ramsey — The impact that Planhat had on our business was immediate and resounding. We immediately started noticing a improved, a substantially improved uptick in our NRR—customers wanting to do more business with us.
And that comes purely out of the fact that we're more engaging with our customers. We have a better strategy behind working with customers.
Our churn reduced. We got better at identifying what our ideal customer profile looks like. And by finding ways to enhance our relationship with our ideal customer profile, churn naturally will start to decrease. And we've seen churn since kind of drop off of a ledge.
“The impact that Planhat had on our business was immediate and resounding.”
Brandon Ramsey
Vice President of Customer Success
OnsiteIQ
Significant reduction in churn
Brandon Ramsey — The impact that Planhat had on our business was immediate and resounding. We immediately started noticing a improved, a substantially improved uptick in our NRR—customers wanting to do more business with us.
And that comes purely out of the fact that we're more engaging with our customers. We have a better strategy behind working with customers.
Our churn reduced. We got better at identifying what our ideal customer profile looks like. And by finding ways to enhance our relationship with our ideal customer profile, churn naturally will start to decrease. And we've seen churn since kind of drop off of a ledge.
“The impact that Planhat had on our business was immediate and resounding.”
Brandon Ramsey
Vice President of Customer Success
OnsiteIQ
Significant reduction in churn
Brandon Ramsey — The impact that Planhat had on our business was immediate and resounding. We immediately started noticing a improved, a substantially improved uptick in our NRR—customers wanting to do more business with us.
And that comes purely out of the fact that we're more engaging with our customers. We have a better strategy behind working with customers.
Our churn reduced. We got better at identifying what our ideal customer profile looks like. And by finding ways to enhance our relationship with our ideal customer profile, churn naturally will start to decrease. And we've seen churn since kind of drop off of a ledge.
“The impact that Planhat had on our business was immediate and resounding.”
Brandon Ramsey
Vice President of Customer Success
OnsiteIQ
Impact from day one
Our customer satisfaction rate is at industry highs, 9.9 out of 10, and that's also while adding head count. So it's not as though it's the same group of people doing the exact same thing. We're adding new personalities that are returning, and we're finding that Planthat gives us scale.
Our NPS is outstanding, industry-leading NPS score. So it is not a hard sell to make that Planhat from day one will immediately start producing results for any organisation that picks it up.
Between the flexibility between the ability to monitor relationships and the most important areas that matter, and then kind of gauge health of an account based on a certain number of factors. It does provide you with deep, meaningful, real-time insights into how your customers are coming along in their journey with you, and the better ways that you can make those relationships matter more in the business.
“Planhat from day one will immediately start producing results for any organisation that picks it up.”
Brandon Ramsey
Vice President of Customer Success
OnsiteIQ
Impact from day one
Our customer satisfaction rate is at industry highs, 9.9 out of 10, and that's also while adding head count. So it's not as though it's the same group of people doing the exact same thing. We're adding new personalities that are returning, and we're finding that Planthat gives us scale.
Our NPS is outstanding, industry-leading NPS score. So it is not a hard sell to make that Planhat from day one will immediately start producing results for any organisation that picks it up.
Between the flexibility between the ability to monitor relationships and the most important areas that matter, and then kind of gauge health of an account based on a certain number of factors. It does provide you with deep, meaningful, real-time insights into how your customers are coming along in their journey with you, and the better ways that you can make those relationships matter more in the business.
“Planhat from day one will immediately start producing results for any organisation that picks it up.”
Brandon Ramsey
Vice President of Customer Success
OnsiteIQ
Impact from day one
Our customer satisfaction rate is at industry highs, 9.9 out of 10, and that's also while adding head count. So it's not as though it's the same group of people doing the exact same thing. We're adding new personalities that are returning, and we're finding that Planthat gives us scale.
Our NPS is outstanding, industry-leading NPS score. So it is not a hard sell to make that Planhat from day one will immediately start producing results for any organisation that picks it up.
Between the flexibility between the ability to monitor relationships and the most important areas that matter, and then kind of gauge health of an account based on a certain number of factors. It does provide you with deep, meaningful, real-time insights into how your customers are coming along in their journey with you, and the better ways that you can make those relationships matter more in the business.
“Planhat from day one will immediately start producing results for any organisation that picks it up.”
Brandon Ramsey
Vice President of Customer Success
OnsiteIQ
Bridging the Construction Data Divide
Bridging the Construction Data Divide
Bridging the Construction Data Divide
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB