How to Grow CS While Focusing on Customer Outcomes
How to Grow CS While Focusing on Customer Outcomes
Markus Rentsch, CEO at Remark-able discusses how to grow Customer Success while focusing on customer outcomes.
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Many companies talk about customer-led growth and customer-focused business plans. But what does that actually mean? For example, how do you measure customer outcomes and what is the limitation of those metrics?
In this episode, our host Anika Zubair chats with Markus Rentsch, CEO at Remark-able about how to grow customer success while focusing on customer outcomes.
Markus Rentsch is the CEO of Remark-able, a consulting company helping SaaS companies to turn customer success into growth engine.
The biggest issue I've identified for CS teams is that there are often frameworks, processes and playbooks that are not based on the customer. Instead they are built from their own point of view that fits with the technology.”
“
Markus Rentsch
CEO
Many companies talk about customer-led growth and customer-focused business plans. But what does that actually mean? For example, how do you measure customer outcomes and what is the limitation of those metrics?
In this episode, our host Anika Zubair chats with Markus Rentsch, CEO at Remark-able about how to grow customer success while focusing on customer outcomes.
Markus Rentsch is the CEO of Remark-able, a consulting company helping SaaS companies to turn customer success into growth engine.
The biggest issue I've identified for CS teams is that there are often frameworks, processes and playbooks that are not based on the customer. Instead they are built from their own point of view that fits with the technology.”
“
Markus Rentsch
CEO
Many companies talk about customer-led growth and customer-focused business plans. But what does that actually mean? For example, how do you measure customer outcomes and what is the limitation of those metrics?
In this episode, our host Anika Zubair chats with Markus Rentsch, CEO at Remark-able about how to grow customer success while focusing on customer outcomes.
Markus Rentsch is the CEO of Remark-able, a consulting company helping SaaS companies to turn customer success into growth engine.
“The biggest issue I've identified for CS teams is that there are often frameworks, processes and playbooks that are not based on the customer. Instead they are built from their own point of view that fits with the technology.”
Markus Rentsch
CEO
Listen now to the full conversation with Markus and Anika to learn more about how to grow customer success while focusing on customer outcomes.
Listen now to the full conversation with Markus and Anika to learn more about how to grow customer success while focusing on customer outcomes.
Listen now to the full conversation with Markus and Anika to learn more about how to grow customer success while focusing on customer outcomes.
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In Conversation
Where monologue informs, dialogue transforms.
[
Discover All
]
[
In Focus
]
[
Through the Lens
]
[
Talking Planhat
]
[
Expert Advice
]
[
In Perspective
]
[
In Conversation
]
Load more
In Conversation
Where monologue informs, dialogue transforms.
[
Discover All
]
[
In Focus
]
[
Through the Lens
]
[
Talking Planhat
]
[
Expert Advice
]
[
In Perspective
]
[
In Conversation
]
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