A Richly Sourced Comparison of Two Customer Success Leaders
A Richly Sourced Comparison of Two Customer Success Leaders
A Richly Sourced Comparison of Two Customer Success Leaders
A Richly Sourced Comparison of Two Customer Success Leaders
If you're seeking a modern, intuitive, and high-performing customer success platform backed by user acclaim and analyst validation, Planhat stands out as the preferred choice over Gainsight.
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If you're seeking a modern, intuitive, and high-performing customer success platform backed by user acclaim and analyst validation, Planhat stands out as the preferred choice over Gainsight.
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If you're seeking a modern, intuitive, and high-performing customer success platform backed by user acclaim and analyst validation, Planhat stands out as the preferred choice over Gainsight.
1. Overall Customer Ratings
According to Gartner Peer Insights, Planhat is rated 4.6 out of 5, significantly outperforming Gainsight, which holds a 3.8 average rating. This gap reflects higher satisfaction with Planhat’s usability, performance, and support.
1. Overall Customer Ratings
According to Gartner Peer Insights, Planhat is rated 4.6 out of 5, significantly outperforming Gainsight, which holds a 3.8 average rating. This gap reflects higher satisfaction with Planhat’s usability, performance, and support.
1. Overall Customer Ratings
According to Gartner Peer Insights, Planhat is rated 4.6 out of 5, significantly outperforming Gainsight, which holds a 3.8 average rating. This gap reflects higher satisfaction with Planhat’s usability, performance, and support.
2. Ease of Setup & Time to Value
Planhat users report a dramatically easier onboarding process. On G2’s side-by-side comparison, Planhat scores 7.8 for Ease of Setup, compared to Gainsight’s 6.4.
According to Alternatives.co:
“Planhat excels in its simplicity and user-friendliness… Gainsight… requires some getting used to… Planhat’s implementation process is streamlined and agile.”
This difference is especially valuable for teams aiming to realize value quickly without dedicating significant engineering resources.
2. Ease of Setup & Time to Value
Planhat users report a dramatically easier onboarding process. On G2’s side-by-side comparison, Planhat scores 7.8 for Ease of Setup, compared to Gainsight’s 6.4.
According to Alternatives.co:
“Planhat excels in its simplicity and user-friendliness… Gainsight… requires some getting used to… Planhat’s implementation process is streamlined and agile.”
This difference is especially valuable for teams aiming to realize value quickly without dedicating significant engineering resources.
2. Ease of Setup & Time to Value
Planhat users report a dramatically easier onboarding process. On G2’s side-by-side comparison, Planhat scores 7.8 for Ease of Setup, compared to Gainsight’s 6.4.
According to Alternatives.co:
“Planhat excels in its simplicity and user-friendliness… Gainsight… requires some getting used to… Planhat’s implementation process is streamlined and agile.”
This difference is especially valuable for teams aiming to realize value quickly without dedicating significant engineering resources.
3. Support Quality & Responsiveness
When it comes to customer support, Planhat again leads. G2 reviewers rate Planhat’s Quality of Support at 9.4, compared to Gainsight’s 8.5.
“We’ve had an exceptional experience with Planhat. It’s become a core part of how we manage customer relationships, track success metrics, and align our teams.”
— Gartner reviewer
3. Support Quality & Responsiveness
When it comes to customer support, Planhat again leads. G2 reviewers rate Planhat’s Quality of Support at 9.4, compared to Gainsight’s 8.5.
“We’ve had an exceptional experience with Planhat. It’s become a core part of how we manage customer relationships, track success metrics, and align our teams.”
— Gartner reviewer
3. Support Quality & Responsiveness
When it comes to customer support, Planhat again leads. G2 reviewers rate Planhat’s Quality of Support at 9.4, compared to Gainsight’s 8.5.
“We’ve had an exceptional experience with Planhat. It’s become a core part of how we manage customer relationships, track success metrics, and align our teams.”
— Gartner reviewer
4. Feature Strength & Functional Breadth
Feature | Planhat Score | Gainsight Score |
|---|---|---|
Customer Health Scoring | 8.8 | 8.6 |
Playbooks & Workflows | 8.6 | 8.2 |
Customer Monitoring | 9.0 | 8.5 |
Data Security & Compliance | 9.0 | 8.6 |
These numbers validate that Planhat delivers not just simplicity but best-in-class functionality across customer success priorities.
4. Feature Strength & Functional Breadth
Feature | Planhat Score | Gainsight Score |
|---|---|---|
Customer Health Scoring | 8.8 | 8.6 |
Playbooks & Workflows | 8.6 | 8.2 |
Customer Monitoring | 9.0 | 8.5 |
Data Security & Compliance | 9.0 | 8.6 |
These numbers validate that Planhat delivers not just simplicity but best-in-class functionality across customer success priorities.
4. Feature Strength & Functional Breadth
Feature | Planhat Score | Gainsight Score |
|---|---|---|
Customer Health Scoring | 8.8 | 8.6 |
Playbooks & Workflows | 8.6 | 8.2 |
Customer Monitoring | 9.0 | 8.5 |
Data Security & Compliance | 9.0 | 8.6 |
These numbers validate that Planhat delivers not just simplicity but best-in-class functionality across customer success priorities.
5. Peer Feedback in CS Communities
User sentiment from the broader CS community adds weight:
“I used to work at Planhat… I would default into using the platform… super easy and flexible reporting… easy to segment… easy to apply different health scores to segments.”
— Reddit CS thread
“I feel [Gainsight] is a really powerful tool… but we’re considering switching to Planhat.”
— Reddit CS thread
These firsthand perspectives underscore that even experienced Gainsight users see practical advantages in switching to Planhat.
5. Peer Feedback in CS Communities
User sentiment from the broader CS community adds weight:
“I used to work at Planhat… I would default into using the platform… super easy and flexible reporting… easy to segment… easy to apply different health scores to segments.”
— Reddit CS thread
“I feel [Gainsight] is a really powerful tool… but we’re considering switching to Planhat.”
— Reddit CS thread
These firsthand perspectives underscore that even experienced Gainsight users see practical advantages in switching to Planhat.
5. Peer Feedback in CS Communities
User sentiment from the broader CS community adds weight:
“I used to work at Planhat… I would default into using the platform… super easy and flexible reporting… easy to segment… easy to apply different health scores to segments.”
— Reddit CS thread
“I feel [Gainsight] is a really powerful tool… but we’re considering switching to Planhat.”
— Reddit CS thread
These firsthand perspectives underscore that even experienced Gainsight users see practical advantages in switching to Planhat.
6. Analyst Recognition & Market Positioning
Planhat’s momentum is reflected in formal analyst evaluations. It is named a Leader in the 2024 IDC MarketScape for Worldwide Customer Success Applications and a Leader in the Gartner Magic Quadrant for Customer Success Platforms (2024).
These recognitions reinforce Planhat’s evolution from a challenger to a dominant player in the customer success technology space.
6. Analyst Recognition & Market Positioning
Planhat’s momentum is reflected in formal analyst evaluations. It is named a Leader in the 2024 IDC MarketScape for Worldwide Customer Success Applications and a Leader in the Gartner Magic Quadrant for Customer Success Platforms (2024).
These recognitions reinforce Planhat’s evolution from a challenger to a dominant player in the customer success technology space.
6. Analyst Recognition & Market Positioning
Planhat’s momentum is reflected in formal analyst evaluations. It is named a Leader in the 2024 IDC MarketScape for Worldwide Customer Success Applications and a Leader in the Gartner Magic Quadrant for Customer Success Platforms (2024).
These recognitions reinforce Planhat’s evolution from a challenger to a dominant player in the customer success technology space.
Why More Teams Choose Planhat Over Gainsight
Dimension | Planhat Advantage | Gainsight Limitation |
|---|---|---|
User Satisfaction | 4.6-star average on Gartner | 3.8-star average on Gartner |
Ease of Setup | 7.8/10; agile implementation | 6.4/10; slower onboarding process |
Support Quality | 9.4/10; praised by users | 8.5/10 on G2; some users cite delays in resolution |
Feature Ratings | Higher scores in health scoring, automation, and compliance | Functional, but less intuitive and harder to configure |
Community Sentiment | Praised on Reddit and Gartner Peer Insights | Power users acknowledge a steeper learning curve |
Analyst Validation | Ranked top Customer Success Application worldwide by IDC and a Leader by Gartner. | Ranked as a Major Player by IDC and a Leader by Gartner. |
Why More Teams Choose Planhat Over Gainsight
Dimension | Planhat Advantage | Gainsight Limitation |
|---|---|---|
User Satisfaction | 4.6-star average on Gartner | 3.8-star average on Gartner |
Ease of Setup | 7.8/10; agile implementation | 6.4/10; slower onboarding process |
Support Quality | 9.4/10; praised by users | 8.5/10 on G2; some users cite delays in resolution |
Feature Ratings | Higher scores in health scoring, automation, and compliance | Functional, but less intuitive and harder to configure |
Community Sentiment | Praised on Reddit and Gartner Peer Insights | Power users acknowledge a steeper learning curve |
Analyst Validation | Ranked top Customer Success Application worldwide by IDC and a Leader by Gartner. | Ranked as a Major Player by IDC and a Leader by Gartner. |
Why More Teams Choose Planhat Over Gainsight
Dimension | Planhat Advantage | Gainsight Limitation |
|---|---|---|
User Satisfaction | 4.6-star average on Gartner | 3.8-star average on Gartner |
Ease of Setup | 7.8/10; agile implementation | 6.4/10; slower onboarding process |
Support Quality | 9.4/10; praised by users | 8.5/10 on G2; some users cite delays in resolution |
Feature Ratings | Higher scores in health scoring, automation, and compliance | Functional, but less intuitive and harder to configure |
Community Sentiment | Praised on Reddit and Gartner Peer Insights | Power users acknowledge a steeper learning curve |
Analyst Validation | Ranked top Customer Success Application worldwide by IDC and a Leader by Gartner. | Ranked as a Major Player by IDC and a Leader by Gartner. |
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© 2025 Planhat AB
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