Leading a CS team in EMEA and working with EMEA customers can be quite different from other parts of the world. So, how does local culture play into expanding your CS operations? How do you strategize globally but execute locally? And what sort of CS strategy works best in EMEA?

In this episode, our host Anika Zubair chats with Marija Skobe-Pilley, Head of Customer Success (EMEA) at ClickUp about leading a CS team in EMEA and working with EMEA customers.

Marija Skobe-Pilley is leading the European Customer Success team at the productivity platform ClickUp. She's building and scaling a high-performing and productive success team with an emphasis on culture, personal and professional wellbeing.

Marija is also a founder of the Women in Customer Success Podcast, a platform she created during the pandemic to provide a space for women to connect, inspire and champion each other. She is committed to bringing remarkable ladies to the show, from all career stages and backgrounds, to share their inspirational story and practical tools to help others succeed and make an impact.

Like many other SaaS companies, ClickUp was expanding outside of the US and needed people on the ground. Marija joined as one of the first CS team members in EMEA so they could start offering tailored support.