Podcasts

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November 22, 2022

2 min read

CCO Metrics: How to convince the C-Suite

Our host Anika Zubair chats with Gemma Cipriani-Espineira, Chief Customer Officer at Chili Piper about what metrics are important and how to report them correctly.

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October 25, 2022

2 min read

How to drive time to value for customers in only 14 days

Our host Anika Zubair chats with Claire O'Regan, Director of Customer Success at Juro about how to drive time to value for customers in only 14 days.

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September 20, 2022

2 min read

How to grow CS while focusing on customer outcomes

Our host Anika Zubair chats with Markus Rentsch, CEO at Remark-able about how to grow customer success while focusing on customer outcomes.

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August 23, 2022

2 min read

How to close a renewal with an upsell

Our host Anika Zubair chats with Irit Eizips, Chief Customer Officer & CEO at CSM Practice about how to close a renewal with an upsell.

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July 13, 2022

2 min read

Charging for Customer Success

Our host Anika Zubair chats with Pat Phelan, Chief Customer Officer at GoCardless about charging for customer success.

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June 17, 2022

2 min read

How to design CS for a mature organization

Our host Anika Zubair chats with Marco Carrubba, Director of Customer Success at Microsoft about how to design customer success for a mature organization.

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May 17, 2022

3 min read

From global to local: How to expand CS in EMEA

Our host Anika Zubair chats with Marija Skobe-Pilley about leading a CS team in EMEA and working with EMEA customers.

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April 19, 2022

2 min read

The role of Customer Education in CS

Our host Anika Zubair chats with Bill Cushard about everything you need to know about customer education.

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March 17, 2022

2 min read

Moving from defense to offense in CS

Our host Anika Zubair chats with Harini Gokul, Head of Customer Success at AWS about her experience of shaping and building CS as a value realization.

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March 1, 2022

3 min read

How to build your personal brand in CS

Our host Anika Zubair chats with Erika Villarreal about how to build your personal brand in Customer Success.

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