Podcasts
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November 22, 2022
2 min read
CCO Metrics: How to convince the C-Suite
Our host Anika Zubair chats with Gemma Cipriani-Espineira, Chief Customer Officer at Chili Piper about what metrics are important and how to report them correctly.
October 25, 2022
2 min read
How to drive time to value for customers in only 14 days
Our host Anika Zubair chats with Claire O'Regan, Director of Customer Success at Juro about how to drive time to value for customers in only 14 days.
September 20, 2022
2 min read
How to grow CS while focusing on customer outcomes
Our host Anika Zubair chats with Markus Rentsch, CEO at Remark-able about how to grow customer success while focusing on customer outcomes.
August 23, 2022
2 min read
How to close a renewal with an upsell
Our host Anika Zubair chats with Irit Eizips, Chief Customer Officer & CEO at CSM Practice about how to close a renewal with an upsell.
July 13, 2022
2 min read
Charging for Customer Success
Our host Anika Zubair chats with Pat Phelan, Chief Customer Officer at GoCardless about charging for customer success.
June 17, 2022
2 min read
How to design CS for a mature organization
Our host Anika Zubair chats with Marco Carrubba, Director of Customer Success at Microsoft about how to design customer success for a mature organization.
May 17, 2022
3 min read
From global to local: How to expand CS in EMEA
Our host Anika Zubair chats with Marija Skobe-Pilley about leading a CS team in EMEA and working with EMEA customers.
April 19, 2022
2 min read
The role of Customer Education in CS
Our host Anika Zubair chats with Bill Cushard about everything you need to know about customer education.
March 17, 2022
2 min read
Moving from defense to offense in CS
Our host Anika Zubair chats with Harini Gokul, Head of Customer Success at AWS about her experience of shaping and building CS as a value realization.
March 1, 2022
3 min read
How to build your personal brand in CS
Our host Anika Zubair chats with Erika Villarreal about how to build your personal brand in Customer Success.
