In our last CSM corner, we discussed how to succeed as a high touch Customer Success Manager. Now we dive even deeper into the topic with two very experienced enterprise experts. In this session, Anna Steed, Senior Success Manager at Slack and Padraic McMahon, Senior Manager for Customer Success at HubSpot will share their experiences and best practices on building and succeeding as high touch CS teams.
In our last CSM corner, we discussed how to succeed as a high touch Customer Success Manager. Now we dive even deeper into the topic with two very experienced enterprise experts. In this session, Anna Steed, Senior Success Manager at Slack and Padraic McMahon, Senior Manager for Customer Success at HubSpot will share their experiences and best practices on building and succeeding as high touch CS teams.
How to get the full picture by zooming in/out, why horizontal internal alignment is critical for external success, how to build trust and partner with executives.
Gurprem Sagoo
Gurprem Sagoo
Customer Success Operations Manager
Customer Success Operations Manager
Planhat
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Anna Steed
Anna Steed
Senior Success Manager
Senior Success Manager
Slack
Anna Steed is a Senior Success Manager at Slack, with over 8 years Account Executive sales experience, before she transitioned to a Success Manager a year and a half ago. Throughout her career she has worked with Central Government and Public Sector customers which has given her a niche set of skills and experiences.
Padraic McMahon
Padraic McMahon
Senior CSM
Senior CSM
HubSpot
Padraic McMahon is a Senior Manager for Customer Success at HubSpot. He leads the EMEA Strategic Accounts team, who help HubSpot's largest, most complex customers grow. A HubSpot Great Manager Award and President's Club winner, he brings over 20 years of experience working in university lecturing, the music industry with Virgin Records/ EMI, and in tech at Google and LinkedIn.
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© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
