It's one thing to start a CS organization and another to scale it. And this is even more true when the size of your customers is increasing at the same time. You're learning how to serve enterprise customers while your own start-up is becoming an enterprise itself. We're excited to be joined by Jennifer Murray, VP of Customer Experience at Nitro, William Goff, VP of Customer Success at Partnerize, and Mikko Honkanen, Co-Founder of Vainu who will share their experiences and best practices on scaling a CS organization.
It's one thing to start a CS organization and another to scale it. And this is even more true when the size of your customers is increasing at the same time. You're learning how to serve enterprise customers while your own start-up is becoming an enterprise itself. We're excited to be joined by Jennifer Murray, VP of Customer Experience at Nitro, William Goff, VP of Customer Success at Partnerize, and Mikko Honkanen, Co-Founder of Vainu who will share their experiences and best practices on scaling a CS organization.
How CS changes as your organization grows, the skillset of an Enterprise CSM, how to know the evolving needs of your customers, the challenges of going global.
Christian Jakenfelds
Christian Jakenfelds
Go To Market & Field Researcher
Go To Market & Field Researcher
Planhat
Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co led the product committee. He is also host to a series of popular thought leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.
Jennifer Murray
Jennifer Murray
VP Customer Experience
VP Customer Experience
Jennifer Murray joined Nitro in 2016 to launch the Customer Success function, and now oversees the end-to-end customer experience, including Customer Success, Solutions Engineering and Customer Support with over 15 years of experience leading Customer Success teams at organizations including C3 IoT, Zynga, and eBay, Jennifer has a proven track record of driving business strategy through user experience data.
William Goff
William Goff
VP Customer Success
VP Customer Success
William Goff is the VP of Customer Success at Partnerize, a software platform and service company that enables brands to manage and optimize their partnership channel. Will joined Partnerize as the first customer-focused employee and, over the subsequent ten years, has built and led teams across the entire post-sale customer life cycle in Europe, JAPAC, and most recently in the US.
Mikko Honkanen
Co-founder
Co-founder
Mikko Honkanen is the Co-Founder of Vainu, a Helsinki-based company data platform. He is also a board member of three other software companies: Trustmary, Sniffie, and Tahto Group. Mikko has spent the past 15 years building, scaling, and managing Software as a Service companies in the Nordics, Central Europe, and in the USA.
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
