Have you ever wondered what it takes to be a Chief Customer Officer (CCO)? Three CS leaders was challenged with an interactive scenario where they are dropped in as the new CCO at a fast-scaling SaaS company. Watch them discuss how they'd face each task, share their thought process and answer questions from the audience as we go.
Have you ever wondered what it takes to be a Chief Customer Officer (CCO)? Three CS leaders was challenged with an interactive scenario where they are dropped in as the new CCO at a fast-scaling SaaS company. Watch them discuss how they'd face each task, share their thought process and answer questions from the audience as we go.
Build a customer centric organization, manage customer commitments made by other departments, forecast with the addition of new products, services or markets, develop your team into future CS leaders.
Christian Jakenfelds
Christian Jakenfelds
Go To Market & Field Researcher
Go To Market & Field Researcher
Planhat
Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co led the product committee. He is also host to a series of popular thought leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.
Alex Farmer
Alex Farmer
Founder and CEO
Founder and CEO
Alex Farmer is the founder and CEO of Customer Success Excellence. Currently the Chief Customer Officer at Nezasa, a travel tech start-up, and recognized as a 2021 Top 25 Customer Success Influencer by SuccessCOACHING. Prior to this, Alex led global customer success, partnerships, onboarding, training, support, and sales at Incopro. He also built the customer success function at HR tech scale-up Fairsail.
Jennifer Yorke
Jennifer Yorke
Chief Customer Officer
Chief Customer Officer
Omertria
Jennifer Yorke is passionate about scaling high-growth tech businesses, and growing teams who want to do things differently. Jennifer helped to launch Hootsuite, and evolved EMEA Success teams at Box and Bazaarvoice. Now, she is the CCO at Ometria.
Gonzalo Cayo
Chief Customer Officer
Chief Customer Officer
Gonzalo Cayo is the Chief Customer Officer at Hivebrite, leveraging 20+ years of experience in Product and CS. He ensures Hivebrite's customers maximize value and grow their communities. Gonzalo excels in solving complex challenges in Education Technology, Advertising Technology, Automotive Technology, and Community. He believes in a customer-centric culture and assembles passionate teams dedicated to enhancing client experiences.
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© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
