Have you ever wondered what it takes to be a Chief Customer Officer (CCO)?
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We challenged three CS leaders with an interactive scenario where they are dropped in as the new CCO at a fast-scaling SaaS company. Watch them discuss how they'd face each task, share their thought process and answer questions from the audience as we go.
They cover: how to build a customer centric organization, manage customer commitments made by other departments, forecast with the addition of new products, services or markets, and develop your team into future CS leaders.
