We challenged three Customer Success (CS) leaders with an interactive scenario where they are dropped in as the new VP of CS at a fast-scaling SaaS company. Watch them discuss how they'd face each task, share their thought process and answer questions from the audience as we go.

They cover how to: teach your organization to forecast churn, renewals and expansions; compensate your CS team depending on their responsibilities and geographies; and create a repeatable winback playbook for your biggest customers.