Have you ever wondered what it takes to be a VP of Customer Success (CS)?

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Have you ever wondered what it takes to be a VP of Customer Success (CS)?

Share

Have you ever wondered what it takes to be a VP of Customer Success (CS)?

Have you ever wondered what it takes to be a VP of Customer Success (CS)?

Share

We challenged three CS leaders with an interactive scenario where they are dropped in as the new VP of CS at a fast-scaling SaaS company. Watch them discuss how they'd face each task, share their thought process and answer questions from the audience as we go.

They cover how to: teach your organization to forecast churn, renewals and expansions; compensate your CS team depending on their responsibilities and geographies; and create a repeatable winback playbook for your biggest customers.

We challenged three CS leaders with an interactive scenario where they are dropped in as the new VP of CS at a fast-scaling SaaS company. Watch them discuss how they'd face each task, share their thought process and answer questions from the audience as we go.

They cover how to: teach your organization to forecast churn, renewals and expansions; compensate your CS team depending on their responsibilities and geographies; and create a repeatable winback playbook for your biggest customers.

We challenged three CS leaders with an interactive scenario where they are dropped in as the new VP of CS at a fast-scaling SaaS company. Watch them discuss how they'd face each task, share their thought process and answer questions from the audience as we go.

They cover how to: teach your organization to forecast churn, renewals and expansions; compensate your CS team depending on their responsibilities and geographies; and create a repeatable winback playbook for your biggest customers.

We challenged three CS leaders with an interactive scenario where they are dropped in as the new VP of CS at a fast-scaling SaaS company. Watch them discuss how they'd face each task, share their thought process and answer questions from the audience as we go.

They cover how to: teach your organization to forecast churn, renewals and expansions; compensate your CS team depending on their responsibilities and geographies; and create a repeatable winback playbook for your biggest customers.

An abstract render of a Planhat customer profile, including timeseries data and interaction records from Jira and Salesforce.

Thought-leading customer-centric content, direct to your inbox every month.

An abstract render of a Planhat customer profile, including timeseries data and interaction records from Jira and Salesforce.

Thought-leading customer-centric content, direct to your inbox every month.

Thought-leading customer-centric content, direct to your inbox every month.

Thought-leading customer-centric content, direct to your inbox every month.