But how do you create a great customer experience in a time of intense transformation? And how can you capitalise on the current turbulence to strengthen your business in the long run?

Watch Mikael Casserberg, Partner Transformation Lead at Cisco, Lisa Milnes, Client Success Director at Natilik and Ben Gardner, Customer Success Manager at Planhat as they discuss: customer experience and customer success within the Cisco ecosystem, building a sustainable lifecycle practice to drive recurring revenue, comparing customer success strategies, Cisco, managed services and SaaS.