As the industry shifts towards recurring revenue, Cisco and its partners lead the way. But how do you create a great customer experience in a time of intense transformation? And how can you capitalise on the current turbulence to strengthen your business in the long run?
As the industry shifts towards recurring revenue, Cisco and its partners lead the way. But how do you create a great customer experience in a time of intense transformation? And how can you capitalise on the current turbulence to strengthen your business in the long run?
Watch Mikael Casserberg, Partner Transformation Lead at Cisco, Lisa Milnes, Client Success Director at Natilik and Ben Gardner, Customer Success Manager at Planhat as they discuss: customer experience and customer success within the Cisco ecosystem, building a sustainable lifecycle practice to drive recurring revenue, comparing customer success strategies, Cisco, managed services and SaaS.
Christian Jakenfelds
Christian Jakenfelds
Go To Market & Field Researcher
Go To Market & Field Researcher
Planhat
Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co led the product committee. He is also host to a series of popular thought leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.
Mikael Casserberg
Mikael Casserberg
Partner Transformation Lead
Partner Transformation Lead
Cisco
senior IT professional with over 15 years of experience. As the Partner Transformation Lead at Cisco, he’s responsible for understanding customer priorities, developing business value oriented success motions, and driving adoption programs and engagements for Cisco Technology and Services. Mikael is passionate about helping businesses through important transformation programs.
Lisa Milnes
Lisa Milnes
Commercial Client Success Director
Commercial Client Success Director
Natilik
Lisa Milnes has worked in the technology sector for the past 14 years. In 2017, Lisa joined Natilik in the Service Delivery team and was quickly promoted to join their leadership team as Commercial Client Success Director in 2019. Lisa has worked with a variety of clients across many sector multiple countries and heads up the team of Client Success Managers, Renewals Manager & Service Delivery Managers.
Ben Gardner
CS Manager
CS Manager
Planhat
Manager, Customer Success EMEA at Planhat, bringing over 10 years of experience in post sales at B2B SaaS companies. Prior to working at Planhat, he was Director of CS at sustainability tech company Rio, and Head of Account Management at Media Monitoring company Vocus. It was at here that he turned a reactive commercial team into a proactive, values based, customer centric team.
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
