As we move into 2024, retention remains top of mind for customer success (CS) teams that want to set themselves up for success in the new year.
Join us on January 24 to hear from Chris Regester, Chief Customer Officer at Planhat and Will May, Chief Revenue Officer at Pendo, moderated by Ambera Pualani Cruz, Head of Marketing at Planhat, discuss the importance of product analytics and how CS teams can use it to drive customer satisfaction and retention. We'll discuss: Why CS teams need to be data-informed, Which types of product data CS teams should use, How to use product data to help with practical CS use cases.
Amberā Cruz
Head of Marketing
Head of Marketing
Planhat
Amberā is a global marketing executive with over 15 years of experience scaling SaaS and data-centric brands across international markets. As Head of Marketing at Planhat, she leads global brand, demand generation, and go-to-market strategy. Previously, she served as VP of Marketing at YipitData and spent over a decade at Meltwater, where she built and led teams across the Americas and Asia-Pacific. Amberā is known for her strategic depth, cross-functional leadership, and ability to craft narrative-driven programs that fuel growth and resonate across regions.
Will May
Chief Revenue Officer
Chief Revenue Officer
Pendo.io
Will is the Chief Revenue Officer at Pendo, bringing over 15 years of go-to-market leadership across high-growth SaaS organizations. He previously served as CRO at ClickUp and held global sales leadership roles at Zscaler and AppDynamics, where he scaled enterprise and commercial teams across multiple regions. Known for building high-performing, people-first sales cultures, Will has deep expertise in enterprise GTM strategy, team development, and revenue acceleration across global markets.
Chris Regester
Chief Commercial Officer
Chief Commercial Officer
Planhat
Chris was the Chief Customer Officer at Planhat, where he led the global post-sales function. Named one of Pavilion’s “Top 50 CCOs to Watch”, he brought nearly two decades of SaaS experience spanning strategic planning, team building, and process excellence. Prior to Planhat, Chris spent 16 years at Meltwater, where he launched and scaled revenue and CS teams across Asia and Europe, supporting growth from $100M to $400M+ and leading through seven acquisitions and an IPO. Chris passed away in June 2025 and is remembered for his generosity, global perspective, and deep commitment to customer-led growth.
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB
Customers
© 2025 Planhat AB
