As we move into 2024, retention remains top of mind for customer success (CS) teams that want to set themselves up for success in the new year.
As we move into 2024, retention remains top of mind for customer success (CS) teams that want to set themselves up for success in the new year.
Join us on January 24 to hear from Chris Regester, Chief Customer Officer at Planhat and Will May, Chief Revenue Officer at Pendo, moderated by Ambera Pualani Cruz, Head of Marketing at Planhat, discuss the importance of product analytics and how CS teams can use it to drive customer satisfaction and retention. We'll discuss: Why CS teams need to be data-informed, Which types of product data CS teams should use, How to use product data to help with practical CS use cases.
Ambera Cruz
Ambera Cruz
Editor in Chief
Editor in Chief
Planhat
Amberā Pualani Cruz has spent the last 12 years building and scaling high-performing marketing teams across the globe. Today she leads the marketing team at Planhat, driving demand and helping customers unlock sustainable growth through their successful customers.
Will May
Will May
Chief Revenue Officer
Chief Revenue Officer
Pendo.io
Will leads Pendo's revenue organization, working closely with the sales and customer success organizations. Prior to that, he has held several sales leadership positions in at companies like AppDynamics, Zscaler, and ClickUp.
Chris Regester
Chris Regester
Chief Customer Officer
Chief Customer Officer
Planhat
Chris Regester is the Chief Customer Officer at Planhat and was recently recognized by Pavilion, being included in their "Top 50 CCOs to Watch" list. With nearly two decades of experience in SaaS, he has demonstrated expertise in team building, strategic planning, and process optimization across diverse global markets.
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Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
