The path from Customer Success Manager to Chief Customer Officer may appear linear, but how you navigate it is anything but simple. That's why we've set out to demystify the process.
Watch Monica Perez, Head of Customer Success at Notion, Chris Jones, Global Director of Customer Success at Enboarder and Linda Källqvist, VP of Customer Success at Planhat as they explore their best practices and strategies for a career in customer success.
They cover: how to start or accelerate your career in CS; how to create career opportunities for your CS team, and the career accelerators that are mentorship and personal brand.
Christian Jakenfelds
Forecastable
Christian is a customer success and revenue leader with a flair for community-led growth. He currently serves as Senior Account Executive at Forecastable and Go-To-Network Evangelist at Commsor, helping companies drive revenue through trusted networks over traditional outreach. Previously, he spent nearly three years at Planhat, where he earned Top 25 CS Thought Leader recognition and played a key role in product-led research and GTM. Christian began his career at Tessian, rising from CSE to Customer Operations Manager while leading major U.S. accounts and building internal CS tooling. He brings a unique blend of operational depth, storytelling, and strategic thinking.
Monica Perez
Notion
Monica is Head of Customer Success at Notion, where she has spent over four years scaling the post-sales function from the ground up. One of the company’s first 25 employees, she helped establish the go-to-market foundation before leading CS through hypergrowth. She brings over a decade of experience in SaaS, including as Global Head of Customer Success and Support at SignEasy, where she led a global CX team. Monica is also an active startup advisor and angel investor.
Chris Jones
Enboarder
Chris is Head of Professional Services at Enboarder, where he is pioneering the company's first services function to support global customers through strategic onboarding experiences. With over a decade of experience in customer success and GTM leadership, he previously led global CS at Enboarder during a period of rapid growth and category expansion. Earlier in his career, Chris spent three years at LinkedIn in customer-facing roles across SMB and enterprise in Australia and New Zealand. A people-first leader known for empathy and operational excellence, he brings a rare mix of strategic vision and cultural authenticity.
Linda Källqvist
Planhat
As VP of Customer Success at Planhat, Linda is responsible for the entire CS organization across EMEA. With over 15 years of SaaS experience, she brings deep expertise in scaling teams, navigating market cycles, and anchoring strategy in customer outcomes. Linda began her CS journey at Meltwater, where she spent over a decade expanding the customer organization across Europe before serving as Global Director of Customer Experience and Voice of the Customer. A true CS veteran, she’s known for blending operational rigor with a relentlessly customer-first mindset.
