The path from Customer Success Manager to Chief Customer Officer may appear linear, but how you navigate it is anything but simple. That's why we've set out to demystify the process. Watch Monica Perez, Head of Customer Success at Notion, Chris Jones, Global Director of Customer Success at Enboarder and Linda Källqvist, VP of Customer Success at Planhat as they explore their best practices and strategies for a career in customer success.
The path from Customer Success Manager to Chief Customer Officer may appear linear, but how you navigate it is anything but simple. That's why we've set out to demystify the process. Watch Monica Perez, Head of Customer Success at Notion, Chris Jones, Global Director of Customer Success at Enboarder and Linda Källqvist, VP of Customer Success at Planhat as they explore their best practices and strategies for a career in customer success.
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Christian Jakenfelds
Christian Jakenfelds
Go To Market & Field Researcher
Go To Market & Field Researcher
Planhat
Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co led the product committee. He is also host to a series of popular thought leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.
Monica Perez
Monica Perez
Head of Customer Success
Head of Customer Success
Monica Perez is passionate about building high-performing CS teams at product-led growth companies. As the Head of Customer Success at Notion, her org takes on an extremely customer-centric focus in helping businesses leverage Notion to increase their teams' productivity and collaboration. Previously, Monica was at Signeasy - an eSignature platform, where she helped implement digital transformation strategies at growing companies.
Chris Jones
Chris Jones
Global Director of Customer Success
Global Director of Customer Success
Chris Jones has worked in CS for the last 10 years. Starting out as an auditor at one of the Big 4, then moving into sales in FMCG, Chris ended up discovering his dream entry into CS as a CSM at LinkedIn. After playing a key role in building out the SMB function at LinkedIn, Chris then made the transition to the start-up Enboarder, where he currently works as the Global Director of Customer Success.
Linda Källqvist
VP Customer Success
VP Customer Success
Planhat
Linda Källqvist is a true CS veteran with more than 15 years of experience in the SaaS industry, navigating her career and her teammates through the industry's highs and lows. Her first CS steps started at Meltwater, scaling the organisation across Europe before taking on the role of Global Director of Customer Experience. Today, Linda spearheads Planhat's CS organisation as VP of Customer Success (EMEA & APAC).
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© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
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© 2025 Planhat AB
