However, information is flying in from lots of different directions and it can be hard to prioritise. This can only be accomplished by first gaining a deep understanding of their needs and requirements. So, how can you find patterns and drive outcomes? In this session, Hannah Trott, Senior Client Success Manager at Natilik, and Andri Annuka, Manager of Customer Success at Pipedrive shares their experiences and best practices on how to truly understand your customers and actively drive positive outcomes.

They'll cover which areas patterns appear in and how they relate to outcomes, how we can efficiently tackle "noise" and prioritize tasks, and what proactive measures we can employ to drive these factors.