With the growth of Customer Success, you're naturally thinking about being promoted or taking on more responsibility. Usually this means a change in title, a bigger salary and more responsibility. But getting promoted takes a lot more than doing your job well. Therefore, we invite you to listen to Maddie Schneeman, Sr. Manager of Customer Success at G2, and Laura Heijink, Manager of Customer Success at Planhat as they share their experiences and best practices on how to get promoted and reach career goals.
With the growth of Customer Success, you're naturally thinking about being promoted or taking on more responsibility. Usually this means a change in title, a bigger salary and more responsibility. But getting promoted takes a lot more than doing your job well. Therefore, we invite you to listen to Maddie Schneeman, Sr. Manager of Customer Success at G2, and Laura Heijink, Manager of Customer Success at Planhat as they share their experiences and best practices on how to get promoted and reach career goals.
What being promoted actually means, the importance of the growth mindset, tips for navigating your customer success career.
Gurprem Sagoo
Gurprem Sagoo
Customer Success Operations Manager
Customer Success Operations Manager
Planhat
Gurprem has worked in the customer success space for over a decade and was awarded CSM of the year in 2022. Prior to Planhat, he was a Strategic Customer Success Manager at Box, where he provided CS best practices for the wider team.
Maddie Schneeman
Maddie Schneeman
Sr. Manager of Customer Success
Sr. Manager of Customer Success
Maddie Schneeman was recently promoted to Sr. Manager of Customer Success, EMEA at G2. Starting her career in technology consulting, Maddie made her way into the tech startup scene via implementation and sales engineering experiences, eventually finding her way into the world of true Customer Success with G2.
Laura Heijink
Laura Heijink
CSM
CSM
Planhat
Laura Heijink was recently promoted to CSM at Planhat. In tech, promotions don't always follow the conventional path. Before joining Planhat, Laura worked in business development for an EdTech, customer success for a TravelTech, and set up her own HrTech startup. A diverse range of experiences have taught her how to think and act beyond your current role and make yourself a valuable asset for any company.
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© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
