In diesem 45-minütigen Webinar stellen Sally Stöwe und Jakob Mitchell die aktuellen Markttrends in der DACH-Region in der Customer Success-Branche vor.

Do more with less. In den letzten Jahren hat sich der Fokus von Growth at all costs hin zu Profitabilität und Effizienz verschoben – und damit rückt Digital Customer Success stärker in den Mittelpunkt. Unternehmen müssen ihre Kunden skalierbar und effizient betreuen, um langfristige Bindung und Wachstum zu sichern. Unser erstes Lunch & Learn mit Sally Stöwe von Customer Obsessing fokussiert sich auf genau diesen Themen. Welche Herausforderungen sind typisch bei digitaler CS-Strategien? Wie könnt Ihr eure Digital CS Maturity bewerten? Was sind Best Practices zur erfolgreichen Umsetzung. Was könnt ihr erwarten? Die größten Herausforderungen einer digitalen CS-Strategie, Wie ihr eure Digital CS Maturity skaliert und weiterentwickelt, Konkrete Action Items für eine erfolgreiche digitale CS-Strategie.

Jakob Mitchell

Account Executive

Account Executive

Planhat

Jakob is a growth and analytics professional with over five years of experience helping companies make sense of the post-sale customer journey. At Planhat, he supports customer success initiatives and leads community engagement efforts. He previously held roles at HubSpot and Statista, where he drove growth strategy and managed major U.S. media partnerships. Passionate about customer-centric strategy, Jakob blends data fluency with operational insight to elevate the customer experience. He holds a degree in Economics from Maastricht University and has passed CFA Level 1.

Sally Stoewe

Co-Founder

Co-Founder

Customer Obsessing Consulting

Sally is the co-founder of Customer Obsessing Consulting, where she helps companies elevate customer-centricity across success, support, and services teams. With over 10 years of experience, she’s led enablement strategies for post-sales professionals across Europe—designing frameworks focused on project management, soft skills, and community building. Previously, she served as EMEA Services Project Manager at Twilio and held leadership roles at Gebr. Heinemann. Sally is also a certified #IamRemarkable facilitator and an active member of Women of Customer Success.

An abstract render of a Planhat customer profile, including timeseries data and interaction records from Jira and Salesforce.

Thought-leading customer-centric content, direct to your inbox every month.

An abstract render of a Planhat customer profile, including timeseries data and interaction records from Jira and Salesforce.

Thought-leading customer-centric content, direct to your inbox every month.

Thought-leading customer-centric content, direct to your inbox every month.

Thought-leading customer-centric content, direct to your inbox every month.