In the ever-changing business landscape, the role of Customer Success has become more crucial than ever. None of us could have anticipated the events of this year, so how do we prepare for the future?
In the ever-changing business landscape, the role of Customer Success has become more crucial than ever. None of us could have anticipated the events of this year, so how do we prepare for the future?
Watch our end of year panel where three industry experts, Layton Chaney, Rachel Provan, and Nehal Patel, will enhance your understanding of Customer Success and its impact on your business as we move into 2024.
Watch the session to gain insights on:
Articulating the value of Customer Success to stakeholders
Seizing the spotlight on Customer Success
Aligning customer needs with your business objectives
Christian Jakenfelds
Christian Jakenfelds
Go To Market & Field Researcher
Go To Market & Field Researcher
Planhat
Christian is a GTM and Field researcher in the customer success space. He was previously a Customer Operations Manager at Tessian, where he co led the product committee. He is also host to a series of popular thought leadership shows, including CSNext and CS Hotseat, and was recognised as one of the Top 25 CS Thought Leaders in 2022.
Layton Chaney
Layton Chaney
Chief Experience Officer
Chief Experience Officer
Layton Chaney is a thought leader and pioneer in the customer experience space. For 2+ decades, they have successfully grown and scaled companies while ensuring customers stay at the heart of the business and the focus along the Customer Journey. As Chief Experience Officer of consulting firm, BetterGrowth, they coach founders, Fortune 50-500s, and C-suites on how to leverage the voice of the customer to increase brand awareness and ROI.
Rachel Provan
Rachel Provan
Founder and CEO
Founder and CEO
Rachel Provan is a top 25 CS Influencer and Coach specializing in nurturing the next generation of Customer Success leaders. She has over 15 years of experience in CS Leadership building and scaling CS departments across diverse markets from seed stage to Fortune 500 Companies. Her unique approach integrates proven strategic frameworks with psychological principles to create positive outcomes for CS Leaders, their companies, and their customers.
Nehal Patel
Chief Customer Officer
Chief Customer Officer
Nehal Patel, Chief Customer Officer at LiftLab, brings over 18 years of expertise in customer success and SaaS. She has a proven ability to effectively scale businesses, driving client success and scaling startups from Seed to Series B. Nehal excels in strategic team management and utilizing data-driven insights to enhance the customer journey. As CCO at LiftLab, Nehal is dedicated to elevating customer experiences and driving sustained success.
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© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
Resources
Customers
© 2025 Planhat AB
